Welcome to Manoha Therapy

To begin with, we at Manoha Therapy think it's great that you decided to take up therapy and acknowledge your feelings. Not many people are able to make this decision and we are proud of you (we hope you're proud of yourself for this too!)

A consent form will be shared with you by your psychologist before the therapy process begins. Signing the consent form means that we are taking your permission to work as your therapy provider to help you get better. The policies mentioned on this website or the consent form may be subject to change without prior notice.

Mental Health Services

We will be providing "therapy/counselling" to you using an eclectic approach. This means that we do not use only one approach towards therapy as we recognize that different people may need different techniques and methodologies to feel better. We are open to feedback and encourage you to tell us in case something makes you uncomfortable.

We will not be able to provide you "support" (any communication over calls/text) in a "crisis" (self-harm/emergency/harmful situation). Our services are limited to the one (1) hour of sessions we take. The booking of appointment slots is done via messages outside of these sessions.

Nature of Service

Manoha Therapy is a psychological wellness platform that delivers emotional wellness services to individuals and couples. Our services include:

• • Online consultation with expert Psychological Wellness Professionals
• • Periodic self-assessments and psychological tests
• • Workshops and/or webinars delivered by trained Psychological Wellness Professionals

We reserve the right to add or remove products and services from our overall offerings without prior notification.

User Agreement

By choosing to visit and/or avail any services from Manoha Therapy, you confirm that:

• • You are above 18 years of age
• • You are not otherwise incompetent to contract under the Indian Contract Act, 1872
• • You are legally allowed to make decisions of your own

We reserve the right to modify these terms at any time without prior notice. Continued use of our services constitutes acceptance of updated terms.

Appointments and Cancellations

Payment for all sessions has to be made in advance within 12 hours of deciding the slot to confirm the session.

If payment isn't made in advance, the slot is liable to be assigned to someone else who has completed the payment within time.

We accept payment via all UPI apps such as GPay, PayTM, PhonePe as well as direct bank transfer.

We accept credit and debit cards as well, however, due to the payment processing app's high fees, we levy an additional charge per session. A unique link will be shared for each individual payment in case of payment via card.

Payment Information

Reschedule Policy

• • Sessions can only be rescheduled free of charge up to 24 hours in advance.
• • The client must inform BOTH the therapist and admin team at least 24 hours in advance for any reschedule or cancellation.
• • NO REFUNDS for cancellations less than 24 hours before session start time.
• • Sessions will be considered a no-show if client doesn't join within 15 minutes of scheduled time.
• • New booking and payment required for missed sessions.

Confidentiality

The sessions will be completely confidential and private between you and the therapist. The only record of the session that will exist is any notes that the therapist takes as part of the process of therapy which is solely available to the therapist/psychologist. No information including your name and number or any personal information will be shared with anyone without your explicit consent.

You agree to use a secure line/connection for these consultations, in a relatively quiet and private space. No audio or video recording of the session is permitted and the proceedings are strictly confidential.

Mental Health Act

A person with mental illness shall have the right to confidentiality in respect of their mental health, mental healthcare, treatment and physical healthcare.

All health professionals providing care or treatment to a person with mental illness shall have a duty to keep all such information confidential which has been obtained during care or treatment with the following exceptions:

• • Release of information to the nominated representative
• • Release of information to other mental health professionals
• • Release of information if necessary to protect any other person from harm
• • Release of information upon court order
• • Release of information in the interests of public safety

Minors

If you are under 18 years of age, please be aware that the law may provide your parents the right to examine your treatment records. We will provide parents only with general information about our work together, unless we feel there is a high risk of serious harm. A letter of consent signed by a legal adult is required for minor clients.

Interaction Beyond Sessions

Our relationship will be professional and therapeutic only. Personal and/or business relationships are not permitted. Gifts, bartering, and trading services are strictly prohibited. Communication outside sessions is limited to scheduling matters only.

Length and Number of Sessions

• • Standard session length: 60 minutes
• • Additional time available in 30-minute increments
• • Double sessions (120 minutes) available if necessary
• • Additional time beyond 60 minutes is chargeable

Risks and Benefits of Therapy

Therapy is a joint effort between client(s) and therapist. Benefits may include reduced stress, improved relationships, increased self-confidence, and better coping skills. However, therapy may also involve discussing unpleasant aspects of your life and experiencing uncomfortable feelings.

Intellectual Property

The contents on the platform are for informational purposes only. Manoha Therapy asserts its copyright ownership on the contents of this platform. No information, content or material may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way without express written permission from us.

Prohibited Uses

You are prohibited from using the platform or its content:

• • For any unlawful purpose
• • To harass, abuse, insult, harm, defame, or discriminate
• • To submit false or misleading information
• • To upload or transmit viruses or malicious code
• • To collect or track personal information of others
• • To spam, phish, or scrape content

Disclaimer of Warranties

We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free. The service and all products are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind.

Limitation of Liability

In no case shall Manoha Therapy, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

Grievance Redressal

For any grievances or concerns, please reach out to us:

Email: care@manohatherapy.com
Phone: +91 895 192 7099

We assure you a time-bound solution not exceeding one month from the date of your complaint.

Jurisdiction

All terms have been drafted in accordance with Indian laws. Any disputes arising between the user and Manoha Therapy shall be subject to the exclusive jurisdiction of the courts in India.

Contact Information

For any queries, please reach out to us:

Email: care@manohatherapy.in
WhatsApp: +91 895 192 7099